Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for all customers.
Order Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery time is approximately 7–10 business days after shipment, depending on your location and local carrier services.
Please note that shipping times are estimates and may occasionally be delayed due to factors outside our control, including weather conditions, customs processing, carrier delays, or high seasonal demand.
Shipping Costs
We currently offer free shipping on eligible orders. Any applicable shipping fees will be clearly displayed at checkout before completing your purchase.
Tracking Information
Once your order has shipped, tracking details will be sent to the email address provided at checkout. Please allow a few days for tracking updates to appear in the carrier system.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost, Delayed, or Stolen Packages
If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at glowfactoryteam@gmail.com and we will work with the shipping carrier to assist you.
Please note that we are not responsible for delays caused by customs, carrier disruptions, or events beyond our control.
Contact Us
If you have any questions regarding shipping or your order status, please contact us at: